In some cases the needed drivers for the native Windows Hello Support of the TrustKey G310H and G320H (register as biometric device) is not installed by Windows automatically and the security keys cannot be used in the Windows Hello context. Also they appear in the Windows device manager as "unkonwn device".
If you are facing this issue, please download the attached driver package, unzip it to your computer, search for the file "BioUsbDriver.inf", right-click it and select "Install". Administrative rights on your computer are needed.
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